Remote working for US employees has increased from 4.8% in 2019 to over 80% today.  The world has been forever changed by the COVID-19 crisis, and this has become very clear: remote working has quickly gone from a ‘nice to have’ to a ‘need to have.’

Companies that once didn’t fully embrace remote working are now reconsidering if they need corporate offices anymore.

Its various benefits are felt in different areas: workforce productivity, cost savings, employee motivation, mobility and business agility. Multiple factors have been driving adoption on an international scale for sometime, and as businesses recognize the benefits to their peers or competitors, instances of remote working are on the rise across the US and beyond.

Traditionally, the demand for remote working comes from employees seeking a better work/life balance and greater control of their lives – not as a radical overhaul of workplace philosophy, but simply as a continuation of their experience outside of work.

Enabled by technology, the evolution of workplace roles leads to the untethering of workers from their desks, as increasing numbers of tasks can be completed remotely.

The results of businesses switching to remote working are primarily people-focused, centered around empowering employees to operate at their most productive levels. It’s about creating a win-win situation for the business and the customer – whether that customer is internal or external.

We are finding many companies that were “considering” UCaaS & CCaaS are now having to get something in place by the end of the year.

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