Category: WFH

Everyone needs a solid WFH platform

Fall is here.  Our children are back to school in some form and things just got busier.  For many of us, it has become more complicated to balance work and family life.  Most importantly, our video conferencing “freemiums” are expiring, which is leading many businesses to rethink their communications strategy.  The million dollar question is what everything is going to look like later in the fall or in the dreaded winter.

Flexible working, remote working or work from home (WFH) helps to alleviate the complications of work/life balance.  Many companies like Google are allowing their employees to WFH until next summer to help them manage the challenges of work and life.  More are following suit.

Many of us thought that remote working was temporary, but the impact COVID has had on culture has changed that mindset forever. Companies are now embracing remote workers, which opens boundaries set by geographic limitations of going to an office.  Glassdoor, the job posting site, says its remote job openings are up 28.3% from a year ago, even while overall listings are down 23%.

Since Feb, we’ve seen 3.4% (Flexjobs) knowledge workers working remotely, rise to a whopping 58% (Forbes).

Companies need a solid Unified Communication (UCaaS) platform in place.  Phone, chat, and video all In one platform that’s easy to use, implement and most importantly, supports remote working!!

Remember when cloud communications wasn’t a priority?  It was something that was nice to have.  These trends are telling us something different now.  Companies that didn’t embrace this, have to sooner than later, which is a daunting task for many of them.

Technology partners are helping companies of all sizes navigate swiftly and efficiently through this journey.

COVID-19 PUTS UCAAS & CCAAS FRONT & CENTER

Remote working for US employees has increased from 4.8% in 2019 to over 80% today.  The world has been forever changed by the COVID-19 crisis, and this has become very clear: remote working has quickly gone from a ‘nice to have’ to a ‘need to have.’

Companies that once didn’t fully embrace remote working are now reconsidering if they need corporate offices anymore.

Its various benefits are felt in different areas: workforce productivity, cost savings, employee motivation, mobility and business agility. Multiple factors have been driving adoption on an international scale for sometime, and as businesses recognize the benefits to their peers or competitors, instances of remote working are on the rise across the US and beyond.

Traditionally, the demand for remote working comes from employees seeking a better work/life balance and greater control of their lives – not as a radical overhaul of workplace philosophy, but simply as a continuation of their experience outside of work.

Enabled by technology, the evolution of workplace roles leads to the untethering of workers from their desks, as increasing numbers of tasks can be completed remotely.

The results of businesses switching to remote working are primarily people-focused, centered around empowering employees to operate at their most productive levels. It’s about creating a win-win situation for the business and the customer – whether that customer is internal or external.

We are finding many companies that were “considering” UCaaS & CCaaS are now having to get something in place by the end of the year.